Let’s

Get in touch

Email
Send us an email

and we'll get back to you promptly.
support@radiantsoutherncharm.com
Phone
Give us a call or text us and our team will assist you. Read our privacy policy regarding our message system.
+1 (737) 204-1868

Send Us a Message

Whether you need a custom order or just want to ask a question, reach out to us using the form below and we’ll be happy to help.

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FAQs

Find answers to frequently asked
questions about our product.
Still have questions?

Can I return my order?

Please note that all sales are final and we are unable to accept returns. Thank you for your understanding.

Can I get a refund?

Sales are final. Refunds are issued at the discretion of the owner. Please contact customer support of any issues regarding your order and we will make it right.

Can I cancel my order?

You have 72 hours to cancel your order from the moment you order. After that time has expired your order cannot be canceled or modified.

How long will it take for my order to arrive?

Orders will take between 3-4 weeks to arrive.

Why such a long wait for my order to ship?

We understand that waiting for your order can be challenging. The 3-4 week shipping timeframe is due to our current volume of 70-100 orders per week. Additionally, the resin curing process takes time, ranging from 3-5 days. We want to ensure each piece meets our high standards of perfection. Thank you for your patience and understanding.

Are you able to do custom orders?

Customers who wish to have a custom order please select from the Custom marker selection and send a detailed description of what you would like.

How do I contact you?

Please use our contact us form

Do you ship outside the USA?

Yes, we ship internationally. Please be aware international shipping is more expensive.